FAQ

Frequently asked questions

  • How does it work if I go on vacation?

Delegate someone to pick up your basket on your behalf during your absence. What a great way to share the experience with someone else! However, if this option is not possible for you, contact us to make arrangements. 

  • Is it possible to change a delivery date for one or more weeks?

If you wish to change a delivery date, simply click on the green basket corresponding to the delivery to be modified in your calendar (accessible by clicking here) and select, in the drop-down menu, the new date wante. Note that you have until Friday morning 6am of the week before the delivery to change to make your change.

  • Is it possible to change my delivery point for one or more weeks?

It is quite possible to change your delivery point for one or more weeks, or even for the whole season. To make this change for one or several deliveries, click on the green basket corresponding to the delivery to be modified in your calendar (accessible by clicking here) and select, in the drop-down menu, the new delivery point desired. Note that you have until Friday morning 6am of the week before the delivery to change to make your change.
To make the change for the entire season, please contact us either by email or by calling 819-983-4858.

  • What happens if I forget to pick up my basket?

If you forget to pick up your basket, contact us as soon as possible and we'll see what we can do. Indeed, it is often possible to go for a basket forgotten the next day.

  • Where do the vegetables found in the baskets come from?

The contents of your basket comes entirely from our farm.

  • Are all the vegetables organic?

Everything in the basket is certified organic

  • What should I do if a vegetable in my basket is damaged or if an item is missing from my basket?

In these cases, contact us as soon as possible and we will make arrangements to resolve the situation.

  • What should I do if my name does not appear on the drop-in list when I pick up my basket?

In this case, please contact us quickly. 

  • Can I choose the contents of my basket?

The content is selected by the producer depending on the availability of seasonal vegetables. However, you have at your delivery point an exchange basket, corresponding to the contents of the green color box. You can exchange up to 2 products in your basket against 2 items that are in the exchange box.

  • Do I have to wash the vegetables from my basket?

Vegetables are pre-washed, it is still necessary to wash them before preparing them.

  • Is it possible to participate in farm activities?

You are welcome at the farm if you wish to lend a hand. The idea is to call before you travel, the day before or the same morning and we will integrate you to the team.