FAQ

Frequently asked questions

SUBSCRIPTION

• Is it possible to increase the size of my basket or the frequency of my deliveries, even if the season has already started?

Absolutely! Just contact us by email or by phone and we will be happy to answer your request.

CALENDAR

• How does it work if I go on holiday?

Delegate one person to pick up the basket for you while you are away. What a great way to share this experience with someone else! However, if this option is not possible for you, contact us in advance to make an arrangement.

• Is it possible to change a delivery date for one or more weeks?

If you wish to change a delivery date, simply click on the small green basket corresponding to the delivery to be modified in your calendar (accessible by clicking here) and select the new date in the drop-down menu. Note that you have until Friday morning 6am of the week preceding the delivery to make your change.

• Is it possible to change my delivery point for one or more weeks?

It is entirely possible to modify your delivery point for one or more weeks, or even for the entire season.

To make this change for one or a few deliveries, click on the small green basket corresponding to the delivery you want to change in your calendar (accessible by clicking here) and select the new delivery point you want from the drop-down menu. Note that you have until Friday morning 6am of the week preceding the delivery to make your change.

To make the change for the entire season, please contact us by email or by calling 819-983-4858.

• Why are some baskets in my calendar grey and others green?

Grey baskets in your calendar represent past deliveries or those for which you can no longer make changes. For example, if it is Saturday, the basket representing your upcoming Tuesday delivery will appear grey because you had until Friday morning at 6:00 a.m. to make a change.

FORGOTTEN BASKET

• What happens if I forget to pick up my basket?

If you forget to pick up your basket, contact us as soon as possible by phone (819-983-4858) and not by email, and we will see what we can do. Indeed, it is often possible to pick up a forgotten basket the next day. In addition, we ask you to communicate with us by phone in this specific case in order to facilitate a quick response on our part.

BASKET CONTENTS

• Where do the vegetables in the baskets come from?

The contents of your basket come entirely from our farm.

• Are all the vegetables organic?

Everything in the basket is certified organic.

• What should I do if a vegetable in my basket is damaged or if there is an item missing from my basket?

In these cases, contact us as soon as possible and we will take the necessary steps to resolve the situation.

• Can I choose the contents of my basket?

The contents are selected by the producer based on the availability of seasonal vegetables. However, at your delivery point, you have an exchange basket at your disposal, corresponding to the contents of the green box. You can exchange up to 2 products in your basket for 2 items in the exchange box.

• How do I know what was supposed to be in my basket?

You have access, at all times, to the contents of the baskets via the "Organic baskets content" section under "Organic baskets" on our website. You also have access to the contents of the basket in the newsletter, but since this is only a preview, it is common for the contents to have changed in the meantime. As for the "Organic baskets content" section, it is updated and gives you the right information.

• Do I have to wash the vegetables in my basket?

The vegetables are pre-washed, it is still necessary to wash the vegetables before preparing them.

• I am disappointed to find so few vegetables in my basket. Is this normal?

It is completely normal, at the beginning of the season, that the baskets are less full. However, be aware that your basket will fill up as the weeks go by and the harvest comes in! We calculate that at the end of the season, you will have received 10% more vegetables than you paid for.
Also, it is possible that you will receive vegetables that were harvested the previous fall, such as beets, potatoes or carrots. These are slow-growing vegetables that are not ready to be harvested until later in the summer, and are easy to store throughout the winter. Eating in season in Quebec also means eating these vegetables in the spring!

AT THE DELIVERY POINT

• What should I do if my name does not appear on the attendance list at the drop-off point when I pick up my basket?

In this case, please contact us quickly. The thing not to do would be to still pick up a basket because if your name is not on the list, we have not sent a basket to you.

• What should I do if there is no longer a basket of the format I subscribed to, but there is still another format available?

If this situation occurs, do not take a basket and contact us as soon as possible. We will see how we can resolve the situation and ensure that you receive the vegetables you are owed.

CONTAINER REUSE

• Can I return the plastic containers and rubber bands used for the vegetables in my basket?

We are happy to take back the containers in which we send you the cherry tomatoes or strawberries, for example. It is important that they are clean and that they come from our farm. We also reuse the rubber bands. It's just a matter of putting them in one of the empty bins at your delivery point, in an orderly fashion, and they will be sent to us. We also take back the Mason jars used for processed products.

OTHER

• Is it possible to participate in farm activities?

If you would like to get involved, you are welcome at the farm. Just call before you come, either the day before or in the morning, and we'll make a place for you on the team.